Return,
Refund, Cancellation and Exchange Policy:
We will honor exchanges and refunds
on all American Gaming Supply products ordered online up to 30 days from
the date of receiving your order. It is very important that we are notified of
your intentions of return/exchange by calling us at 213-228-2447 or emailing us
at sales@americangamingsupply.com
To initiate a return it
is mandatory to contact our office either by phone or email to have a product
authorized for return. NO RETURNED PRODUCTS WILL BE PROCESSED without prior
authorization from our office.
All shipping charges and freight
charges for all returns are the responsibility of the customer.
Below are some
guidelines that must be followed for process orders, returns, refunds,
cancellation, and exchanges:
All orders usually take
1-2 business days to get the orders out unless it is a custom order or stated
on the description that it does take time to produce.
All order being shipped
via Air(3 day select, 2nd day air, Next day air) take priority and we ship same
day or next business day. We ship UPS, FedEx, and USPS and we
choose the best method to get your order to you in timely matter.
1. All returns must be received within 30 days of the order
being shipped.
2. Refunds generally take 1-10 business days to show back on
your credit card (depends on customers credit card)
3. Customized chips, custom playing cards and customized
table layouts of any kind cannot be returned or refunded.
4. Opened poker chips, or Paulson Chips that are returned, will receive a 25%
restocking fee (no exceptions). Any chips returned will have a 20% restocking
fee even if they are not opened.
5. Anything returned from buyer's remorse will be subject
to a 20% restocking fee. This fee can not be waived.
6. We cannot accept opened DVD’s, Copag, KEM or any other
playing cards. They cannot be resold and will not be refunded.
7. If you receive a defective merchandise, you can only
exchange it for a similar product of equal or lesser value.
8. If a product is returned from buyer’s remorse, a 20%
restocking fee will be charged if the product your returning a that is
defective or incorrectly shipped for a refund, then you will be refunded for
the cost of the item only.
9. If a product arrives damaged, please do not destroy any
boxes American Gaming Supply must be notified immediately. Once we are
notified, a claim will be placed with the corresponding shipping company. Once
the claim has been resolved, you can then get a replacement, or a refund.
10. If your order has missing items or has damages then we will
ONLY send out your product whichever shipping method you chose at the time of
delivery. If customer wishes to receive the order faster then can pay
extra for air services.
10. Any product that is received damage or incorrect we will
need a photo via email. You can email sales@americangamingsupply.com
11. All cancellations can be done if item has not been
processed or shipped. If item has been shipped or been processed already
then restocking and shipping charges including original cost and cost to ship
back along with intercepting cost will absorbed by the customer.
Receiving Merchandise by
Freight Company (such as tables, chairs, lamps, large order of chips, etc or
any large orders)
All merchandise is carefully inspected before packing and is packed in an approved
manner in approved cartons prior to leaving the distribution center. All
freight claims are the responsibility of the consignee. We usually ship
our freight orders same day or next day unless it is a custom order or a
specialty item where it can take 1-3 weeks for production.
All freight shipments are curbside delivery, unless customer has requested for
lift-gate or inside delivery (which costs more) and is paid by customer
in-advance or scheduled to be paid at time of delivery.
Your freight will be completely insured via curbside freight shipping.
The freight company will contact you via the phone number you provide us to
schedule a delivery appointment. You must be present during the delivery to
inspect your order. Since this will be a curbside delivery, be sure to arrange
for some help lifting the items into your home. The freight drivers are not
allowed to enter the threshold of any home for liability concerns in case they
hurt themselves inside your home. So once you know the delivery date for your
table, you will need a friend to help you carry each piece inside.
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It is consignee's responsibility to inspect all items
upon receiving them that includes looking inside the box.
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It is also customer responsibility to document or make
marks on the BOL (bill of lading) at the time of delivery for anything
that is missing, wrong or torn or looks damaged. If item looks
not acceptable customer must refuse the freight and contact us via email
sales@americangamingsupply.com or call 213-747-7600
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In the event you get a pushy driver who insists on
heading off to his next delivery, make sure he marks on the Bill of
Lading, "Customer Will Inspect Later". This releases you from
fault and allows you to inspect after the driver leaves.
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If your order was damaged and you followed all the
instructions and the order was refused, then we will send a replacement
upon we receive settlement from the freight company. The process
of sending a replacement it depends on the freight company response.
Usually we settle very quickly after merchandise was refused, some cases
may take long. If the order was a time sensitive order and customer
wishes to speed up the process they can make another purchase and add any
rush or expedited services to receive the order on time.
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Free shipping items only apply to within the
continental 48 US states.
Hawaii and Alaska customer need to email or call us for quote.
Shipping To Canada And International Orders
Website Security:
Orders processed on American Gaming
Supply website utilize a SSL Secure transaction through PayPal Payflow Pro
secure payment. When you place an order, our secure payment gateway collects
and verifies contact information, such as your shipping and e-mail addresses,
and financial information, such as your account or credit card numbers. Contact
information (addresses, emails and phone numbers provided by you) from the
order form is used to send orders and information to you or get in touch with
you when necessary. No financial records are kept here in house. You also have
the option of ordering products over the telephone and you may choose to pay
by credit card or money order.
As a responsible retailer, American
Gaming Supply will never sell or provide your information for third party
marketing purposes.
Inventory:
Sometimes our inventory sells out
faster than we can keep them in stock, we apologize in advance. In the event
that you order an item and it is on back order, American Gaming Supply will
contact you regarding the situation, and more times than not, will suggest or
propose a resolution that is valued higher than your original order. We will
contact you via email or by telephone.
Privacy Policy:
Information collected by
www.AmericanGamingSupply.com is used for the following purposes:
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We collect information to process customer orders, to
once in a while contact our customers concerning the status of an order or
to answer any of their questions.
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We collect information to contact users about upcoming
sales, promotions, and product information.
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Your information will not be shared with any third
party partners to be used by them to inform you of offers, promotions and
services.
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www.AmericanGamingSupply.com will have access to and
will use the personally identifiable information you provide in connection
with your purchases on this website, and it may use your data for payment
processing and authorization, fraud protection and credit risk reduction,
website evaluation and data analysis, and also for making and promotional
material distribution.
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We may release your personal information to comply with
the law, to enforce our Website policies, or to protect our or others'
rights, property, or safety.
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We do not sell any information about our users, period.
As with any business, it is possible
that as our business develops, we might sell or buy online stores or other
assets. In such transactions, information about customers often is among the
transferred assets. Accordingly, in the unlikely event that our company or
substantially all of our assets are acquired by a third party, such information
may be one of the transferred assets. Please note that, at all times, you are
responsible for updating your personal information to provide us your current
email address. In the event that the last email address that you have provided
us is not valid, or for any other reason is not capable of delivering to you the
notice described above, our transmittal of the email containing such notice
will nevertheless constitute effective notice of the changes described in the
notice.
In any event, changes to this
Privacy Policy may affect our use of personal information that you provided us
prior to our notification to you of the changes. If you do not wish to permit
changes in our use of your information, you must notify us prior to the
effective date of the changes that you wish to deactivate your account with us.
Option to Opt-out For Emails
At any time, you have the option of
"opting out" of receiving future email updates by sending us an email
with "unsubscribe" in the subject line to sales@americangamingsupply.com.
Contacting the Website:
Should you have any further
questions regarding this Privacy Statement, the practices of this website, or
your dealings with this website, please:
Contact our Customer Service
Department at: sales@americangamingsupply.com
© 2005-2012 AmericanGamingSupply.com - All Rights Reserved.
No content or images on this site may be used for any purposes without the express authorization of the webmaster.
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